What can we do to assist you?
To get assistance, go through our most commonly asked questions or choose a topic from the list below.
The most often asked questions
1. When will my email code be sent to me?
Monday through Friday, 9 a.m. to 5 p.m. (UK Time – except bank holidays), email codes are sent out. Due to severe payment and fraud checks, codes may take up to 24 hours (within the Mon – Fri 9am – 5pm GMT time period) to be issued from the time of buying. Please double-check your spam folder to ensure it hasn’t been filtered there, since this is often the case.
2. What should I do if my digital download fails?
We’re sorry to hear your code isn’t working for you. Please swap S for FIVE, I for ONE, V for Y, and VV for W if the O’s are misunderstood for ZEROS. If you’re certain you’ve entered the code properly or if it just says it’s been used before, please contact us using our Contact Us form.
1. Do your games support multiple languages?
All of the games we sell are in English; although some games allow you to change the language in the options, we can’t guarantee which language (if any) is available for each game.
2. Is it possible for you to remove me from your email list?
You may untick the sorts of emails you don’t want to receive in your account’s Communication Centre. If you continue to get promotional emails after unticking the choices, please let us know and we’ll take care of it right away.
1. What are my options for returning my item?
If the item is undesirable, we can only accept a return if it is unopened and in its original packaging. If you need to return an item for any other reason, such as it came damaged or malfunctioning, please contact our customer service staff using the Contact Us form and describe the problem. We’ll be able to take the required procedures to get your item returned to you from there.
1. What are the different payment options?
We take most major credit and debit cards. We regret to inform you that we do not accept checks or cash payments.
AMAZING FIRE LIMITED